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TOP 20 FRONT DESK In Action!

Top 20 Front Desk In Action!

Join Summit Certified Trainers, LaShawnda Hall, Rose Coitrone, and Julie Molina as they share authentic inspiration of how to implement Summit Front Desk systems.  Identify Top 20 mindset VS Bottom 80 mindset and how these behaviors effect a customer's first impression, and ultimately the success of the team. This program is best when utilized with the Summit Front Desk Script Guide.

Understanding our Mindset and Mission

Module 1: Developing a TOP 20 Mindset

Define the difference between a TOP 20 and BOTTOM 80 Mindset.  Learn what your bottom 8...


Module 2: Implementing the Front Desk Mission

The mission of everyone working at the front desk is to support and grow the service provider's b...

Mastering Customer Service, Sales, and Team Synergy

Module 3: Learn 5 Key Areas of the Guest Experience

Begin to understand how your salon's brand, luxury language, guest service scripting, and team sy...


Module 4: Learn 5 Key Areas of Guest Sales

Implement the true mission of the front desk through understanding the best practices in 5 key ar...

Focus on the Future

Module 5: Exploring Future Career Paths

Julie, Rose, and LaShawnda share their personal stories of success and share opportunities that c...


Module 6: Self-Motivation / Bettering Your Best

Willingness is the key to success.  Staying present to your willingness "meter" will he...


Bonus Module: Coaching / Professional Development Meetings

This module helps leaders understand the importance of scheduling professional development meetin...

Initial Membership to this course is for 1 full year with discounted renewal rate of only $49.00 each year after.  Members can cancel membership at any time.